Mobile phones and computers help seniors stay in touch with family, access banking services, and manage pensions and government benefits. However, as more people use digital services, criminals are finding new ways to exploit them.
One increasingly common tactic is to misuse remote access apps such as TeamViewer and AnyDesk. These apps are legitimate tools, but in the wrong hands, they can give scammers control over a victim’s phone or computer. Understanding how this happens can help you protect your money and personal information.
What are remote access apps?
TeamViewer, AnyDesk, and similar apps allow one person to view or control another person’s phone, tablet, or computer from a different location. They are commonly used for technical support. For example, a trusted family member in another city might use one to help fix a problem on your device.
Scammers misuse these apps by persuading victims to install them and grant access. Once connected, a scammer may be able to:
- See what appears on the screen
- Control the device
- View personal or financial information
- Access banking or payment apps
- Persuade the victim to approve fraudulent transactions
Never install remote access software or allow someone to control your device unless you know who they are and have independently confirmed that the request is genuine.
How scammers gain access
A scammer may pretend to be calling from a bank, government department, pension office, technical support service, or another trusted organisation. The caller may claim that:
- There is a problem with your bank account
- Your pension or government benefit is blocked
- Your KYC information needs to be updated
- You are eligible for a refund or benefit
- Your device has a technical or security problem
The scammer then asks you to install an app and follow a series of instructions. They may create a sense of urgency by warning that your account will be frozen, your application will expire, or you will lose money unless you act immediately.
Once the app is installed and access is granted, the scammer may take control of the device or guide you through transactions that transfer money from your account.
A recent warning from Hyderabad Police
In July 2026, Hyderabad City Police Commissioner V. C. Sajjanar warned that cybercriminals were targeting applicants to the Telangana government’s Indiramma Towers housing scheme.
The fraudsters contact applicants through fake phone calls, WhatsApp messages, SMS links, and websites designed to resemble official government portals. They may promise to secure a house in exchange for money or create panic by claiming that the payment deadline has passed and the allotment will be cancelled unless money is transferred immediately.
Scammers may also ask applicants to download APK files or install screen-sharing apps such as AnyDesk or TeamViewer, sometimes under the pretext of providing technical support. Once installed, these apps can allow the scammer to view the victim’s screen and gain access to banking information.
Remember that a UPI PIN is required only when making a payment. Nobody needs your UPI PIN to send you money or process a refund. Aadhaar details, bank information, OTPs, and UPI PINs should never be shared with unknown callers or online contacts.
How to protect yourself
- Do not install remote access apps at a stranger’s request.
Do not install TeamViewer, AnyDesk, or similar software because someone calling you claims it is necessary. Banks, government offices, pension offices, the RBI, EPFO, and UIDAI should not need remote control of your personal device. - End calls that create fear or urgency.
If someone asks you to download an app, share confidential information, or act immediately, disconnect the call. Contact the organisation independently using a verified telephone number or official website. - Never share confidential banking information.
Do not disclose your Aadhaar number, PAN, bank details, debit card PIN, UPI PIN, password, or OTP over a phone call, WhatsApp message, or SMS. - Use official sources for information about government schemes.
Check scheme details through official portals such as pmkisan.gov.in, pmaymis.gov.in, or dbtbharat.gov.in. Do not rely on links sent by unknown callers or through unsolicited messages. - Ask someone you trust before acting.
When you receive an unexpected call or message about a bank account, pension, or government benefit, ask a trusted family member to check it. You can also visit your bank branch, post office, or government office before taking any action.
Stop and check before giving access
Remote access apps are useful when they are operated by someone you know and trust. However, giving access to the wrong person can expose your personal information and financial accounts.
Be especially cautious when someone contacts you unexpectedly about banking, pensions, government benefits, or technical problems. Do not install unfamiliar apps or follow instructions simply because the caller sounds confident or claims the matter is urgent.
When in doubt, stop the conversation and verify the request independently.
Stay informed with Eldersave
Eldersave helps seniors and their families use digital services more safely.
Our services include:
- Scam detection tools designed for commonly used mobile phones and banking apps
- Information in English, Hindi, and regional languages about scams and digital safety
- Step-by-step guidance for protecting Aadhaar, PAN, and bank account information
- Updates about scams targeting seniors, with practical advice reviewed by cybersecurity professionals
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